Refund policy

  • 30-Day Restitution Protocol: We implement a rigid 30-day product evaluation period. Buyers maintain a duration of exactly 30 calendar days from the certified moment of physical package receipt to formalize an allocation for an item return. If this 30-day structural period has reached expiration, we are legally restricted from authorizing financial reimbursements or merchandise substitutions.

  • Mandatory Preservation Standards: To qualify for a validated product return, the incoming parcel must satisfy the following condition metrics:

    • The inventory must be completely unutilized, free of alterations, and maintaining the exact benchmark quality as when dispatched.

    • Items must be contained inside the original pristine manufacturer packaging box, inclusive of all protection labels, accessories, and manual sheets.

    • An authentic digital invoice or purchase verification code from caltrixix.shop must accompany the request.

  • Logistical Initiation: To set your return procedure into motion, please establish written communication with our global help desk at raruze8570750@outlook.com Please state your direct transaction number and clarify the precise circumstances of your request. Parcels shipped back without an explicit written authorization ticket from our company will face immediate disposal and zero credit allocation. Please Note: Customers carry the absolute financial burden for sourcing and paying all freight charges required to transfer items back to our hub. Original distribution logistics fees are entirely non-refundable.

  • Damages and Fulfillment Errors: We highly recommend evaluating your cargo immediately upon arrival. Should you encounter items that arrive broken, compromised, or completely distinct from your checkout configuration, report the discrepancy within 48 hours to raruze8570750@outlook.com for rapid adjustment.

  • Restitution Settlement: Following the physical arrival and rigorous structural inspection of your returned bundle at our station, an electronic status report will be dispatched to your inbox outlining approval or decline. Approved requests are immediately routed to your original funding source or banking card. Please note that clearing corporations require localized intervals to process and clear incoming credit statements.